If a circle with a red arrow appears when your press submit that is indicating something is not filled out completely or correctly above. It should be indicated which box has the problem.
A few things to look out for:
When entering your card information do not enter any spaces in the credit card field.
When entering the expiration date, if for example the expiration date is March 2023, you would enter 3 for the month and 23 for the year.
When entering a donation amount do not include the dollar sign ($) and a decimal is not needed for whole numbers.
When entering the address only enter the street address and zip code. The city and state are not needed.
How do I enter an encouraging message?
You can enter an encouraging message when completing your donation. If you did not leave a message and would like to do so, please click the help button and leave your encouraging message in the comment field. The encouraging message will be added for you.
Where do I send my check?
Once you confirm your donation by check you will be directed to a page with check submission instructions. The check instructions will also be emailed to you.
Can I donate different amounts for different participants?
If the participants are on the same account, donations will be split equally. If you need to direct different amounts to individual participants you should contact the family. Offline donations can be made individually.
I tried to make a donation but it says $0 abandoned?
This means you went through the donation process but did not complete the donation. You may click the edit box by the donation and complete the donation again with your credit card.
I received a donation link, but it says someone else’s name in the name box should I change the name?
NO. There is a button that says "If you are not (name) click here". Click the link and complete the donation with your name and email.
It is my name in the name box but it is misspelled or a nickname should I change it?
Yes. You can change the name so it appears correctly on the donation log and your receipt.
The donation request says "To " instead of my name. Will my credit card go through?
The credit card transaction will go through but you can change the first and last name so it appears correctly on the donation log and your receipt.
Do I get a receipt?
Yes. It will be emailed to you once the donation is complete.
Why do I have to enter my email address?
An email address is required to send you your tax receipt.
Do you sell or use my email address?
Did my donation go through?
If you were returned to the donation page your donation did not go through. Look for highlighted boxes or error messages to correct and try your donation again. Once the donation is complete you will see a confirmation page. You will also be sent a thank you email with a tax receipt attached.
I have questions about my donation?
Contact our support team using the link at the bottom of the page.
It says waiting for payment but also says a donation went through?
This indicates that there were multiple donation attempts made. One donation was successful. Waiting for payment could indicate that a donation did not go through, the donor is sending in a check, or the donor made a per rep pledge. Under the Add Family and Friends and Track donations section, if you click on the donors name you can see the details of the transactions. If the donor is sending in a check, when the school receives the check they will mark the check as received and update the donors status. If the donor tried to make a donation via credit card it may indicate abandoned. This means the donor did not complete the credit card transaction and the donor needs to try again. If the donor made a per rep pledge, the donor will be notified at the end of the event via email how much their per rep donation will be.
Do other donors see my donation amount?
No, other donors will not be able to see how much you donated, but they will be able to see your encouraging message. If you need to make changes to your encouraging message, click the help button and submit your changes in the comments section.
Prefer to call us? Call 1-888-598-7510
Average response time is 1 hour between business hours of 8am - 6pm PST